Occasionally, some items may be temporarily out of stock or sell out due to unprecedented demand. Where possible these items will be removed from the website, or, where possible we will send alternative items. If this is not possible, we will hold the order until all of the items become available. If any items have been discontinued we will endeavour to offer an alternative, wherever possible. Every effort has been made to ensure that the colour representation of items shown is as accurately as possible, however colours on the website may vary slightly from actual product colour - please read product description.
Stilecards/ Membership Discounts Season ticket holders and membership holders are entitled to a 5% reduction on club shop merchandise. In order to claim your 5% discount on ordering via the internet please simply type your Membership Number where requested when you are buying your goods. This discount does not apply to items reduced in price or any other promotional offers
What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide. Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes: to update and develop records and for assessment and analysis including market and service/product analysis; to assist in the provision of services/products to you; and To facilitate reviews, developments and improvements to the services/products offered to you.
What are your choices?
By law, you are entitled to: Object to your personal information being used for marketing purposes. Receive, upon payment of a fee, a copy of any personal information about you which is held by us. Require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information. and providing any other relevant information.
How do we protect your information?
West Bromwich Albion is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online. If you have any questions or concerns about our use of your personal information please write to: Paul Bradbury PO BOX 15204SmethwickB67 9EL Customer Service
The Club’s staff endeavour to deal with all customers and supporters in a professional, courteous, prompt and efficient manner. Everyone will be regarded equally irrespective of their race, colour, nationality, religion, sexual orientation, disability, marital or family status, age or ethnic origin.
The Club has internal systems in place, through Staff Contracts and Policies and Procedures, to ensure the above is adhered to.To ensure that any complaint is dealt with promptly and efficiently, the Club prefers all Complaints to be made in writing by letter and the Club will respond by letter. In the first instance customers and supporters should contact the office or department relevant to their query or complaint. A response should then be received by the customer or supporter within fourteen days. If a complaint has not been dealt with speedily and efficiently by the office or department concerned, the customer or supporter should then write to The Chairman.
The Club reserves the right to change replica kits on a seasonal basis. This is subject to contractual obligations resulting from a new club or equipment sponsor.
Details of the next intended date for changes of kit are available from the Club shop.The Club abides by the regulations of the appropriate football bodies to prevent price fixing in relation to the sale of replica kit.The Club offers refunds on merchandise it sells in accordance with its legal obligations.