Terms & Conditions

Stock Availability

Occasionally, some items may be temporarily out of stock or sell out due to unprecedented demand. Where possible these items will be removed from the website, or, where possible we will send alternative items. If this is not possible, we will hold the order until all of the items become available. If any items have been discontinued we will endeavour to offer an alternative, wherever possible. Every effort has been made to ensure that the colour representation of items shown is as accurately as possible, however colours on the website may vary slightly from actual product colour - please read product description.

Stilecards/ Membership Discounts Season ticket holders and membership holders are entitled to a 5% reduction on club shop merchandise. In order to claim your 5% discount on ordering via the internet please simply type your Membership Number where requested when you are buying your goods. This discount does not apply to items reduced in price or any other promotional offers

Returns

If for any reason you are not completely satisfied just return your unworn/unused item(s) along with your receipt within 28 days to any of our official outlets or to our Mail Order department (the address is below) for an exchange or refund via your original payment method. If purchased as part of a combination offer, all items must be returned. DVDs, CDs, video games, underwear, swimwear, pierced jewellery and items specifically manufactured to your order can only be refunded or exchanged if the item returned is deemed to be faulty. Once a name, number or league patch has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club. This is in addition to your statutory rights. Returns should be marked for attention of Returns Department, PO Box 15204, Smethwick, B67 9EL. We would advise that you send the goods by special delivery; West Bromwich Albion cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section along with the delivery guidelines; every effort is made to ensure that product prices, description and carriage charges outlined are correct. Cancellation of order You may cancel your order for goods at any time up to the 7th working day after you receive the goods, unless your goods have been personalised in any way. You do not need to give a reason for cancelling your order. Once you have notified West Bromwich Albion that you are cancelling your order, any sum debited from your credit card will be recredited when we receive the goods into our Returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, West Bromwich Albion will make any other refunds to payment card. Privacy Policy.

The club and the operator of this website, are committed to protecting your privacy.

We reserve the right to change the terms of this Privacy Policy from time to time.

In common with many other online services, we may use 'cookies' to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

What do we do with your personal information?

We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide. Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes: to update and develop records and for assessment and analysis including market and service/product analysis; to assist in the provision of services/products to you; and To facilitate reviews, developments and improvements to the services/products offered to you.

What are your choices?

By law, you are entitled to: Object to your personal information being used for marketing purposes. Receive, upon payment of a fee, a copy of any personal information about you which is held by us. Require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information. and providing any other relevant information.

When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or Terms and Conditions of use. If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.

How do we protect your information?

West Bromwich Albion is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.

If you have any questions or concerns about our use of your personal information please write to:

Paul Bradbury
PO BOX 15204
Smethwick
B67 9EL

Customer Service

The Club’s staff endeavour to deal with all customers and supporters in a professional, courteous, prompt and efficient manner.  Everyone will be regarded equally irrespective of their race, colour, nationality, religion, sexual orientation, disability, marital or family status, age or ethnic origin.

The Club has internal systems in place, through Staff Contracts and Policies and Procedures, to ensure the above is adhered to.

To ensure that any complaint is dealt with promptly and efficiently, the Club prefers all Complaints to be made in writing by letter and the Club will respond by letter. In the first instance customers and supporters should contact the office or department relevant to their query or complaint. A response should then be received by the customer or supporter within fourteen days. If a complaint has not been dealt with speedily and efficiently by the office or department concerned, the customer or supporter should then write to The Chairman.

The Club reserves the right to change replica kits on a seasonal basis.  This is subject to contractual obligations resulting from a new club or equipment sponsor.

Details of the next intended date for changes of kit are available from the Club shop.

The Club abides by the regulations of the appropriate football bodies to prevent price fixing in relation to the sale of replica kit.

The Club offers refunds on merchandise it sells in accordance with its legal obligations.